Privacy Policy

Effective Date: May 2026

At Noir PM, your privacy, discretion, and confidentiality are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, contact us, or use our services.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information when you:

Visit our website
Contact us via SMS, phone, email, or online forms
Submit a booking request or enquiry
View or interact with therapist profiles
Use or browse our website

This information may include:

Name or preferred alias
Email address
Mobile number
Booking preferences, including therapist, time, date, and service
General website usage information, such as device type, browser type, IP address, and pages visited
Any additional details voluntarily provided by you

We do not collect or store sensitive financial data, such as credit card numbers, directly on our website.

2. How We Use Your Information

Your personal information may be used to:

Manage and confirm bookings
Communicate with you regarding your enquiry or session
Provide customer support
Respond to questions, requests, or feedback
Improve our website, services, and user experience
Maintain website security and prevent misuse
Comply with any legal or regulatory obligations

We respect your discretion. Any personal information shared with us is handled confidentially and only used for legitimate business purposes.

3. Data Protection & Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, misuse, or loss.

Only authorised team members who require access for operational purposes may access client information.

While we take privacy and security seriously, no online transmission or electronic storage method can be guaranteed as completely secure.

4. Third-Party Services

We do not sell, rent, or trade your personal information to third parties.

We may use trusted third-party service providers to assist with website hosting, analytics, SMS delivery, email communication, contact forms, or booking-related functions. These providers are expected to protect your information and only use it for the purpose of providing services to Noir PM.

5. Cookies & Website Analytics

Our website may use cookies and basic analytics tools to improve website performance, understand visitor behaviour, and enhance the user experience.

This may include non-identifying information such as:

Pages visited
Time spent on the website
Device and browser type
General location data
Referral sources

You can disable cookies through your browser settings at any time.

6. Your Privacy Rights

You may request to:

Access the personal information we hold about you
Correct inaccurate or outdated information
Request deletion of your information where legally permitted
Withdraw consent to marketing or promotional communications

To exercise your rights or ask a question about this Privacy Policy, please contact us using the details below.

7. Age Restrictions

Our services and website are strictly intended for individuals aged 18 years and over. We do not knowingly collect personal information from minors.

8. External Links

Our website may contain links to third-party websites. Noir PM is not responsible for the privacy practices, content, or security of external websites.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this page periodically to stay informed.

10. Contact Details

Noir PM
Level 1, 749A Nicholson Street
Carlton North VIC 3054
Australia

Email: bookings@noirpm.com.au
Phone: 0413 073 477

Last updated: May 2026